help

help with the videos

Q: How do I watch a video?

A: After clicking on the thumbnail image of the video, you will be led to a page displaying the video and the recipe that goes with the video. Press play and the video should begin.

Q: I received a pop-up message that reads "Get Adobe Flash Player". Is this normal?

A: Yes, this is normal. The pop-up button is letting you know that your computer is not using the correct version of the Flash Player, which is required to view the videos. You will receive this message if you are using a version that is lower than Flash Player 9.0. After installing the Flash plug-in, you should be able to view the videos.

Q: Why does the video stop even after I press play?

A: The speed of the download will depend on your internet's bandwiph. Because these videos are of relatively high quality, they will require more bandwiph to download than other content on the page. If you are experiencing a slow download, please do the following: 1) press play, 2) once the video has begun to download, press pause, 3) resume playing once the video has fully downloaded.

Q: Why can't I hear the audio?

A: By default, the volume on the ricenacks video player has been set to the maximum volume. Please check your computer's volume settings to adjust the volume to your liking.

Q: Am I allowed to keep the videos?

A: All content in this website is copyrighted and owned by . You may keep the videos for your own reference but you may not use them for commercial purposes and you may not alter them in any way. All videos must maintain their original branding and content. If you would like to use the videos as a reference for any purpose, please contact us at info@ricenacks.com

questions about the recipes

Q: Who created these recipes?

A: These are well known Japanese and Asian rice recipes. The variations shown on the site are only one of many ways that the recipes can be made.

Q: Where can I find the ingredients and tools mentioned in the videos?

A: The basic tools and ingredients that are used in the videos are listed on our resources page. Any special items not listed on the resources page will be mentioned in the video or as part of the recipe. If you still have trouble with one of the items, please let us know.

Q: How can I submit a recipe request?

A: We love to hear from our viewers. If you have a great recipe idea or would like to learn how to make a recipe, please e-mail us. Be sure to include your name, city/state, and the recipe suggestion.

Q: How can I contact you?

A: We are currently only reachable by e-mail. You may find our contact information on the About Us page, or e-mail us.